FREQUENTLY ASKED QUESTIONS

Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

• International: 10–20 business days

• USA: 3–4 business days

• Europe: 6–8 business days

• Australia: 2–14 business days

• Japan: 4–8 business days

*Note: Please expect a temporary rate increase and longer shipping times during peak holiday seasons as shipping carriers (e.g. USPS, UPS, FedEx, DHL) are implementing temporary surcharges for peak-time shipments. This is a result of the ongoing shipping network challenges – highly limited shipping capacity meeting the immense increase in the demand for deliveries.

Will I receive my order by December 25th?

Express shipping orders must be made before December 15th and Standard shipping orders must be made before December 8th for best chance to arrive by December 25th. Orders can not be guaranteed to be delivered by shipping networks by December 25h. We are continuing to work as fast as possible to have orders shipped out as soon as possible.

[Covid-19] When will I get my order?

Our fulfillment times [for all products] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

Where will my order ship from?

We offer order fulfillment worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address

• Ask your local post office if they have your package

• Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Orders

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, contact us.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [insert your support email here] within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy?

Our products are custom created when an order is received. Please use size guides to ensure you order is the proper size. We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us.

Face Masks, Headwear, Hats and Beanies

1. Face masks, headwear, hats and beanies are not suitable for return due to health or hygiene reasons.

2. Headwear, hats and beanies are available in one-size fits most and are not suitable for any type of returns.

Can I exchange an apparel item for a different size/color?

If you purchased an apparel item (example: T-Shirt, Sweater) and the size does not fit, please contact us by clicking here for apparel size exchange options. If you’re unsure which size would fit better, check out our sizing guides — we have one for every item listed on our store, in the product description section. If you don’t see a sizing chart there contact us and we’ll be happy to send you info. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know by contacting us within one week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us with photos of wrong/damaged items and we’ll sort that out for you.